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Bella Solutions, a leading provider of web based Field Service Software launches version 4.2. This release provides customization for Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Fields sales and technicians no longer have to visit the office or drive inefficient service routes. Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which increase customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Your customers are provided real time access to check Job status and history and provide feedback. Field Service businesses are able to reduce costs by automating this process and increase sales by maximizing technician’s time in the field. View more information at Bella Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on out-of-date software, paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and field sales reps productivity.

Company officials said, "We work closely with our Clients who provide invaluable real world requirements. Merging these requirements with our flexible technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella provides web-based software for Field Service companies such as Property Management, Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized by any company that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing CRM, Service Job Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

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